Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

What can be replaced

Damaged, defective or perished goods can be returned for replacement. Items need to be returned within 14 days of receipt of the good/s, returned through Australia Post to the following address:

That Food Company Pty Ltd
4 Timaru Street
Turramurra, NSW, 2074

To start a return, you can contact us at nick@thatfoodco.com. 

If your return is accepted, we will send you a replacement product (or a refund should that be desired) and we will also refund the postage costs.

Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at nick@thatfoodco.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nick@thatfoodco.com.